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Return Policy
Return Policy:
We want you to be completely satisfied with your purchase from Thamer Gate Trading And contracting . If for any reason you are not satisfied, we offer a hassle-free return policy to make your shopping experience as smooth as possible. Please read our return policy carefully to understand your options and any applicable requirements.
1. Return Eligibility:
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- The return must be requested within Three days from the date of delivery.
2. Return Process:
- To initiate a return, please contact our customer support team at sales@thamertrading.com /Tel +973 17440263 to obtain a return authorization.
- Once the return is authorized, you will receive instructions on how to proceed with the return.
- Please ensure that the product is securely packaged to prevent any damage during transit.
3. Return Shipping:
- The customer is responsible for the return shipping costs, unless the product arrived damaged or was faulty.
- We recommend using a trackable shipping method for your return and keeping the shipping receipt as proof of shipment.
4. Refunds/Exchanges:
- Upon receiving and inspecting the returned product, we will process the refund/exchange within 14 days.
- Refunds will be issued to the original payment method used during the purchase.
- If you prefer an exchange, please let us know the desired replacement item.
5. Non-Returnable Items:
- For Health purposes some items are not possible to be returned.
6. Damaged/Faulty Products:
- If you receive a damaged or faulty product, please contact our customer support team immediately. We will arrange for a return or replacement at no additional cost to you.
Please note that this return policy applies only to purchases made directly from our website. If you purchased our products from another retailer, please refer to their return policy for assistance.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team.
